Issue: How to increase user interactivity at the North Carolina Biotechnology Center’s Web site.
Possible Solution: Provide more interplay with the Biotechnology Center staff and Web site visitors through blogs and message boards.
When visitors arrive to the North Carolina Biotechnology Center Web site, they are looking for the employment board and the company directory. Web statistics easily confirm those pages are the most desirable targets on the Web site.
Visitors will spend up to five minutes looking for a job or a certain company, but no more than 45 seconds on the rest of the Web site. That is a problem considering the Biotechnology Center leaders view the Web site as a major tool to communicate with its constituents.
I hope to increase the time visitors spend clicking through the site, but more importantly, I want to encourage more two-way communication between the Biotechnology Center’s staff and industry stakeholders through blogs and message boards.
Let Us Blog
I envision the Biotechnology Center having a blog for each of its three main programs:
- Business Development
- Education and Training
- Science Development
As Brian Carroll wrote in the Writing for Digital Media study book, “blogs can make organizations who use them more accessible, answerable and transparent.” With that in mind, I envision the blogs would be written weekly by Biotechnology Center employees first, but then the roster of writers would grow to include high school and university science teachers and local industry leaders, among others.
The blogs could explain and enlighten biotechnology for visitors and make information palatable for people wanting to learn more about the industry. Readers could then leave valuable comments. The key is to provide context on a variety of issues by:
- Commenting on common mistakes committed by those applying for Biotechnology Center research grants and business loans
- Explaining the impact of a new drug
- Providing a transcript of a speech or a panel presentation
- Offering further explanation on how a Biotechnology Center grant will help a small start-up company
I will also look to include more topics after I attend the Jan. 20 North Carolina Science Blogging Conference. Of course, I can dream about the Biotechnology Center’s blogs matching the content and popularity of Microsoft’s splendid blog, Channel 9.
But I’ll be content, for now, with having blogs encompassing various viewpoints that strengthen the Biotechnology Center’s mission to support the industry through communication and education.
Meet Me at the Bulletin Boards
Besides offering blogs, the Biotechnology Center could maintain message boards to foster more interaction with lawmakers, scientists, business executives, students, teachers, and yes, the taxpayers.
Message boards often succeed because a sense of community often develops around forums or boards that feature regular users (The Virtual Community by Howard Rheingold.) The Biotechnology Center’s Education and Training staff could moderate a few boards to facilitate discussions with teachers from around the state.
For instance, the community college instructors in BioWork, a two-year program designed to train entry-level technicians for careers in biotechnology, pharmaceutical, and chemical manufacturing, could discuss teaching tips and textbook evaluations. Educators enrolled in the Biotechnology Center’s popular Biotechnology Workshops for Educators could also discuss current science topics and offer insight into new lab activities.
I hope that by writing blogs and maintaining discussion boards, visitors will look to ncbiotech.org as a virtual coffeehouse where people will meet to exchange ideas and information that will strengthen the biotechnology community.


